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Terms and Conditions

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Bostech Terms and Conditions

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Invoicing and Payment

  • Payment terms begin on the date of invoice (Net 30 terms requires your payment due within 30 days of the invoice date)

  • Do not hold payment or force deductions in anticipation of credits without the knowledge of Bostech Auto Accounting Department, contact your sales representative on any pricing discrepancies.

  • Payments with unauthorized forced deductions or withheld payments will result in future orders not being filled until payment issues are resolved.

Shipping Claims

  • Inspect all freight shipments for obvious signs of damage, missing shrink wrap, or crushed items, Note any damages on the freight bill.

  • Inspect all small parcel shipments for obvious signs of damaged or missing parts.

  • Product discrepancies on shipments must be reported to Bostech Auto Customer Service within 10 business days of receiving shipment.

  • All damaged packages need to be documented and a picture of the damage with the shipping label sent to Bostech Auto Customer Service. If damage is severe enough for the product to be returned to Bostech Auto, a RMA number must be obtained from Bostech Auto Customer Service.

Core Return

  • All core returns must have a RMA number attached, issued by Bostech Auto Customer Service. (Note: core returns and warranty returns must have separate RMA numbers)

  • Bostech Auto’s Core Processing Department is separate from the Warranty Department, when returning both core and warranty items they need to be clearly listed on 2 separate packing slips with corresponding RMA numbers clearly written.

  • Cores must be returned in Bostech Auto packaging for credit to be issued

  • Bostech Auto will accept core returns on product purchase up to 12 months from the date of purchase from Bostech Auto. Cores returned after 12 months will be reduced to fair market value on credit given.

  • All cores must be in rebuildable condition, see Bostech Auto’s return policy for details

  • Core shipments will be processed and credited within 30 days of receipt of merchandise, daily core returns are processed and credited within 2 business days from receiving.

  • All cores must go through Bostech Auto’s inspection process before credit is issued

  • Invoice payment must not reflect a forced credit or an anticipated assurance of core credit. Credit can only be taken after Bostech Auto’s Core Department has completed its inspection of the cores and submitted the paperwork for credit to be issued. 

Warranty Claims

  • Bostech Auto’s warranty period start from the day the customer (product user) purchases our product, in some cases this may be past the warranty period sold to the distributor. In this case a copy of the original purchase invoice should be sent along with the product. If no original invoice is attached Bostech Auto will warranty the product from the date code on the product.
  • Any tampering of or removal of the serial number and date code engraving will deny warranty.
  • All warranty claims must have a RMA number obtained through Bostech Auto Customer Service (warranty returns and core returns are to have separate RMA numbers)
  • Return packaging must be clearly marked with the RMA number for Bostech’s Receiving Department to process properly in a timely manner.
  • Bostech Auto’s Warranty Department is separate from the Core Processing Department, when returning both core and warranty items they need to be clearly listed on 2 separate packing slips with corresponding RMA numbers clearly written.
  • All return items need to be packaged securely to not cause further damage to the product. Products received broken because of inadequate packaging will be denied warranty credit.
  • Credits will be issued within 30 days of receipt of merchandise.
  • Invoice payment must not reflect a forced credit or an anticipated assurance of warranty credit. Credit can only be taken after Bostech Auto’s Warranty Department has completed its inspection of the warranty item and submitted the paperwork for credit to be issued.
  • Warranty guidelines are published in Bostech Auto’s Warranty Policy.
  • A report of the Warranty Claim result will be available upon request

Labor Claims

  • All labor claims must have Bostech Auto’s Labor Claim form and RMA number attached to be considered for labor reimbursement.
  • Claims will be processed through normal warranty procedures.
  • Labor claims without proper documentation will be denied.
  • All claims will be completed/closed within 30 days
  • Invoice payment must not reflect a forced credit or an anticipated assurance of warranty credit. Credit can only be taken after Bostech Auto’s Warranty Department has completed its inspection of the warranty item and submitted the paperwork for credit to be issued.
  • Labor guidelines are published in Bostech Auto’s Labor Policy
  • A report of the Labor Claim results will be available upon request 

Customer Service

  • Bostech Auto’s Customer Service can be reached by phone, 800-868-0057, or by email customerservice@bostechauto.com

  • Bostech Auto’s Warranty department can be reached by phone, 800-868-0057, or by email warranty@bostechauto.com

  • Purchase orders can be placed by phone, 800-868-0057, or by email orders@botechauto.com

Identification of Product

  • Bostech Auto reserves the right to deny or refuse credit on warranty or new return products which Bostech Auto has determined as a non-Bostech Auto product. Notification of non-Bostech Auto items will be given to the customer so they can decide on their course of action.

  • All products returned that are non-Bostech Auto merchandise will be held for a period of 10 business days from the day of notification to the customer for the customer to arrange return shipping.

  • If product remains after 10 business days, core credit will be issued to customer if eligible for core credit, otherwise product will be scrapped.

Customer Contracts

  • Contracts are important for any business, A contract between your business and Bostech Auto is important to outline all areas of our business agreement.

  • In the event a customer’s contract conflict with any item of the Terms and Conditions policy, the contract signed by both parties will take precedence.